Shipping & Exchanges
Shipping & Delivery
Where do you ship?
DMINK currently ships within the United States only.
How long does shipping take?
Orders are custom made and processing time for tees is 4-7 business days and 7-10 business days for hoodies. Delivery time varies based on the selected shipping method at checkout.
Do you provide tracking information?
Yes. Once your order has shipped, you will receive a confirmation email with tracking details.
What if my package is lost or delayed?
If your tracking has not updated or your package appears lost, please contact the shipping carrier first. If further assistance is needed, you may reach out to us for support.
Orders & Processing
Can I change or cancel my order after placing it?
Once an order has entered processing, changes or cancellations are not guaranteed. Please contact us as soon as possible for any requests.
What if I entered the wrong shipping address?
Customers are responsible for providing accurate shipping information. If you made an error, contact us immediately. If the order has already shipped, we cannot reroute it.
Returns & Exchanges
Do you accept returns?
No. DMINK does not offer refunds.
Do you allow exchanges?
Yes. We offer exchanges only for eligible items.
How long do I have to request an exchange?
You must contact us within 7 days of receiving your order to request an exchange.
Who covers the cost of return shipping for exchanges?
Unless the item arrived damaged or defective, the customer is responsible for return shipping.
Policy for exchanges only
We do not accept returns for refunds. Exchanges are available for defects only under the terms below.
Faulty or Incorrect Products
If you received the wrong item or there is a defect, contact us within 48 hours of delivery.
Email us at dminkcreations@gmail.com with:
• Order number
• Photos of the issue
Once confirmed, we will send a replacement at no cost to you.
Return Address
We do not accept returns without contacting us first. Once your exchange is approved, we will provide the correct return instructions.
Package Refusals & Incorrect Addresses
If a package is returned due to an incomplete or incorrect address entered at checkout, the customer is responsible for reshipment costs.